UAU24-7

• Disponível em:
• English
• Português

Our company specializes in providing 24/7 customer and tech support outsourcing in over 10 languages for European and US-based companies in the retail, SaaS, IoT, and travel industries. With a track record of serving more than 100 clients from over 20 countries, we have achieved a customer satisfaction score of 96% or higher, all while maintaining a flawless security record and offering up to 60% budget savings.

Since 2016, we have been delivering omnichannel support in multiple languages worldwide. Our expertise extends beyond the retail, SaaS, IoT, and travel sectors, as we also cater to various industries within the e-commerce market.

Our delivery teams are based in Eastern Europe and LATAM, allowing us to operate across 24 time zones, including those in Europe and America. We prioritize building workflows that align with our clients' business processes, software requirements, and data security standards to ensure seamless collaboration. In adherence to strict guidelines, we maintain the utmost data safety and security, complying with GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).

We offer a range of services, including level 1 and level 2 support in over 10 languages. Our services encompass customer service, technical support, operation support, inbound sales calls, admin tasks (such as editing and moderation), and virtual assistance.

We provide two models of cooperation to meet the unique needs of our clients. Shared teams enable organizations with low to medium customer request volumes to quickly get started and serve as a first response and triage service for level 1 technical and customer support. Dedicated teams are ideal for companies with higher volumes of customer requests, providing level 1 and level 2 technical and customer support, especially when in-depth product knowledge is required.